You have no items in your shopping cart.
Shipping - iBeautymachine.com
Shipping
1, Air Express (DHL/FedEx/UPS)
Delivery time: 5-7 business days.
Delivery country: over 100 countries including the USA, Canada, Australia, Chile, Ecuador, Japan, EU, etc…
Importation duty: The buyer covers importation duty depending on the destination's customs regulations.
2, Air Economy
Delivery time: For items below 2KG, it takes about 21~30 days;
Delivery country: over 100 countries including the USA, Canada, Australia, Chile, Ecuador, Japan, EU, etc.
Importation duty: iBeautyMachine.com covers importation duty.
3, Free shipping* (14~21days) for an order over 500 US dollars after discount or coupon/promo code
Delivery time: about 14~15 days;
Delivery method: Air Cargo shipping to the destination country, then transferred to the local courier for delivery. Usually online tracking information will be updated after 10 days.Delivery time: about 14~15 days;
Delivery country: currently we only deliver to the USA, Canada, Australia, the UK, New Zealand. EU, Japan, South Korea, Singapore, China, Malaysia and Vietnam.
Importation duty: iBeautyMachine.com covers importation duty.
Excludes: oversized items measured either by weight or dimension (usually over 35 KG), special items such as gas or liquid.
Remote regions may cause extra for delivery to the door.
Please refresh the checkout page if you change the cart in case the free shipping option doesn't show up.
NOTE:
Warehouse working time: 9:00 am~ 6:pm (Monday to Friday; GMT+8).
Due to the complex of international shipment, there are common occasions where the lead time is substantially extended due to customs and local post office handling. The case of delay is particularly high during periods of public holidays, festive seasons, and adverse weather conditions. Please understand that we do try our best to dispatch orders as soon as they are received, and we thank you for remaining patient while your order is being delivered.
Taxes and Duties
We do not add taxes, VAT, or any other hidden charges. You pay us what you see on your invoice, for example, Goods Subtotal + Shipping Costs (does not include duties). Please find out as much as you can about import taxes in your own country before purchasing an item. In special cases, you may need to pay import duties on certain goods. For assistance on any of this, you can contact us for further assistance.
We do not add taxes, VAT, or any other hidden charges. You pay us what you see on your invoice, for example, Goods Subtotal + Shipping Costs (does not include duties). Please find out as much as you can about import taxes in your own country before purchasing an item. In special cases, you may need to pay import duties on certain goods. For assistance on any of this, you can contact us for further assistance.
Other shipping method
Worldwide Air Cargo (deliver to your city)
Advantage: it's flexible, reliable, cost-saving for some large orders, convenient for some countries.
Delivery date: Normally you can receive the machine in 12 business days after placing orders.
Shipment: your goods will be shipped by Airline Company. They will deliver it to the airport in your city. Then you can receive it after clearing customs.
Note: we can also deliver the goods to your door by air cargo if you require.
Ocean Shipping
Advantage: lowest cost, suitable for very large orders. It’s convenient for some special countries.
Delivery date: Normally you can receive the machine in 30 business days after placing orders.
Shipment: your goods will be shipped by Freight Company. They will deliver it to the sea port near your place. Then you can receive it after clearing customs.
Note: Normally we don’t provide door-to-door delivery service for ocean shipping.
Air mail
Advantage: suitable for very small goods with weight less than 1KG. Low cost,
Delivery date: Normally you can receive the machine in 30 days after placing orders.
Shipment: your goods will be shipped by Airline Company. It is door-to-door delivery service.
FAQ
Does iBeautyMachine.com offer free shipping service on any product?
Only products listed as “free shipping” apply to our free shipping service. IBeautyMachine.com offers free shipping service worldwide via express air delivery such as DHL/FEDEX/UPS/TNT.
What factors affect the delivery time?
Delivery time includes processing time and shipping time. Processing time means the time IBeautyMachine.com handles the order internally. Delivery time varies based on the destination. The customs policies of different countries can also impact the delivery time. Generally, the package can arrive to its destination on time.
How does IBeautyMachine.com get my shipping address?
We'll get your shipping address when you make a payment online. Please note, PayPal will be
not sharing any of your financial information with us except shipping address and a phone
number which you have explicitly agreed to share with us.
If you have any questions, please call us or email us
What if I do not edit my shipping address before settling the payment?
We’ll treat the PayPal account address as your shipping address if you do not edit it
otherwise. Please make sure your shipping address is the same as your PayPal account
address, if not, you will need to edit it.
How can I know my order has been shipped?
You’ll receive a notification e-mail from us when your order is shipped. Information about
your order (shipped items, shipping time, tracking number and tracking website) isincluded.
My tracking number is not working, what should I do?
Once your package has left IBeautyMachine.com, it will take 1-2 business days to process in
the Hong Kong Post system. Please wait a little more time and try again later. If any
questions, please leave us a message by visiting My Account. The IBeautyMachine.com
customer service center will respond within 24 hours.
Does IBeautyMachine.com ship internationally?
Yes, our products originate in Hong Kong and are shipped worldwide over 100 countries.
Why was my order sent in multiple packages when it all could have fit in one box?
IBeautyMachine.com may decide to pack your items separately due to weight, size concerns or
product shortage. You can check from your order list to see which parts were sent
separately. You can review the status of all orders in My Account.
How long will it take to process back orders?
We will send the products separately if some goods are out of stock. Generally, it will
take 5 days or less to restock these items. If more time is needed, we will inform you as
soon as possible; your understanding is highly appreciated. A customer service
representative will update My Account with the newest information as soon as the back order is processed
What should I do if the package is not received?
Firstly, you can track the status by visiting the appropriate tracking website mentioned above. If there’s no tracking information, you can contact us via “My Message” in “My Account” for help. Secondly, you can submit an RMA ticket when the package has not been received 45-50 calendar days beyond the delivery date.
